MGM Resorts International has released a report outlining the comprehensive health and safety protocols it is putting in place prior to re-opening its domestic properties.
The report details its “Seven-Point Safety Plan” that has been designed in conjunction with medical and scientific experts to deter the spread of COVID-19, protect customers and employees and rapidly respond to potential new cases.
“Preparing for the moment we can re-open our doors, MGM Resorts focused on developing a plan that puts health and safety at the center of everything we do. Our ‘Seven-Point Safety Plan’ is the result of months of consultations with public health experts and outlines our comprehensive approach to welcoming guests back safely,” said MGM Resorts Acting CEO and President Bill Hornbuckle in a press release statement. “Our properties will not look the way they used to for a while, and that’s not only okay, it’s critically important. We will continue providing the hospitality experiences we are known for, but we must do so safely. We will continue working with experts and following guidance from the World Health Organization, Centers for Disease Control and Prevention (CDC) and government officials and regulators as we evolve these protocols based on the latest information.”
MGM Resorts’ Seven-Point Safety Plan is as follows:
1. Screening, temperature checks and employee training: MGM Resorts has implemented employee-screening measures to assess signs of infection, and employees will receive temperature checks before entering properties. Guests will be asked to follow a similar self-screening protocol prior to arriving.
2. Mandatory masks and personal protective equipment (PPE): All MGM Resorts employees will be required to wear an approved mask when on the properties. Gloves will be worn by employees who require them to do their job, such as food handlers and employees who clean public areas. Guests are encouraged to wear masks while in public areas, which the property will provide free-of-charge upon request.
3. Physical distancing: A six-foot physical distancing policy will be in place throughout MGM Resorts properties, as well as protocols such as plexiglass barriers or eye protection for employees where distancing is not feasible.
4. Handwashing and enhanced sanitization: MGM Resorts implemented enhanced cleaning measures based on CDC guidelines before its properties closed in March. Upon re-opening, properties will continue using proven cleaning products in accordance with EPA guidelines including electrostatic sprayers in many large areas. In addition, custom-built handwashing stations will be readily available in high-traffic areas.
5. Heating ventilation and air conditioning (HVAC) controls and air quality: MGM Resorts has reviewed the operation of its HVAC systems to identify additional opportunities to enhance their effectiveness. The company will continue to review and adjust the operation of its systems to ensure employee and guest safety.
6. Incident response protocols: In the event that a guest or employee tests positive for the virus, MGM Resorts has developed protocols to ensure the infected individual has access to medical treatment, exposed areas are thoroughly sanitized and, when possible, notify those who may have come in close, prolonged contact with the infected individual. MGM Resorts has medical and security personnel on staff to respond quickly in the event of an incident.
7. Digital innovations: MGM Resorts is using technology to transition current processes into contactless options such as contactless check-in through the MGM Resorts mobile app. This includes the ability to process payment, verify identification and obtain a digital room key, all through a mobile device. If preferred, physical keys will be available through self-serve key encoders. Digital menus will also be available to view on personal mobile devices via QR code. Virtual queues will be in place for guests when immediate seating is unavailable. Guests will receive a text message notification when their table is ready.
The full report is available here.
Hotels worldwide are changing their procedures prior to reopening. Palladium Group has also put out new guidelines, click here to read about the changes, and here for the updates on RIU Hotels & Resorts, as well as AIC Hotel Group, and Shelborne South Beach. And, don’t miss the protocols guests will now have to follow when flying.