The brand had announced an initial 30-day pause in global operations, which took effect on March 14, 2020. The decision is a proactive response to the unpredictable circumstances evolving from the global spread of COVID-19.
Seabourn will be communicating changes to voyages scheduled to depart in the extension window with all booked guests and their travel advisors.
Seabourn guests on impacted voyages will receive a 125 percent refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through Dec. 31, 2021. For guests who do not opt to choose the 125 percent future cruise credit, a 100 percent refund of the monies paid to Seabourn will be reimbursed to the original form of payment.
Guests and their travel advisors will be sent communications on how to manage cancellations and desired compensation online. Seabourn asks guests not to call the Reservation Call Center for information about the cancellations due to the possibility of high call volumes and the potential of long on-hold wait times.