JetBlue will suspend change and cancel fees for new flight bookings from February 27, through March 11, 2020, for travel completed by June 1, 2020. The policy is designed to give clients confidence that they will not be charged any JetBlue fees for changes or cancellations later given evolving coronavirus (Covid-19) concerns. The move will apply to all fares offered by JetBlue, including Blue Basic, which generally does not allow for any changes or cancellations. Flights booked through JetBlue Vacations will also be allowed changes or cancellations with no fees.
“While authorities have not issued any travel restrictions to the locations we fly, we want to give our customers some peace of mind that we are ready to support them should the situation change,” said Joanna Geraghty, president and chief operating officer, JetBlue, in a statement. “Given our mission is to inspire humanity, we felt this suspension was an important way to live up to our crew member and customer expectations during this uncertain time. We are committed to the health and safety of both our crew members and customers, and we are working directly with health and security officials as well as industry leaders for updates and best practices.”
Clients who book in the next two weeks will receive a full travel credit should they need to cancel their trip, and clients who wish to change their plans can apply the full amount from their original booking to a different itinerary, although fare differences may apply.
JetBlue is taking measures aligned with the recommendations of global health authorities and has activated its pandemic response team, which is monitoring the situation in real-time and working with key stakeholders to determine any further action. The airline is also promoting hand washing and healthy hygiene practices among its crew members and continuing to ensure compliance with aircraft cleaning procedures.
Don’t miss “Novel Coronaviruses Travel Questions—What to Tell Wary Travelers.” More information on travel and the coronavirus can be accessed here, here, and here.