Now is the time for you to get learning. Dream Vacations, CruiseOne and Cruises Inc. have launched a new tiered learning path that provides a personalized approach to supporting advisors’ ongoing education and professional development. A highlight of the program is a new sales and business administration curriculum, which will fuel their success as small business owners.
“Continuing education is table stakes for travel advisors, and our Training Team is always developing new content that takes our advisors’ skills and competencies to the next level,” said Charity Santiago, director of training, in a press statement. “This year we analyzed the existing training content and identified several areas where more curriculum was needed. Not only did we enhance existing trainings, but we added entirely new learning tracks in two subject areas.”
Incorporating feedback from the Training & Events Committee comprised of travel advisors within the network, this new learning structure groups content into learning tracks that enables advisors to focus on their area of need. There is a training review and 101-, 201- and 301-level courses in subject areas for Product; Marketing; Sales; Business Administration; Groups; and My Cruise Control, the three brand’s proprietary Customer Relationship Management (CRM) system. The new learning plan is designed with flexibility in mind so advisors can either become an expert in one area by completing all the training modules horizontally within a category or gain knowledge across all categories by completing the modules vertically. Plus, these new levels make it easier for advisors to find the appropriate training courses to match their skill levels.
“The new learning path is like a one-stop-shop for the hottest training topics that we need to know—not only what is popular, but more importantly what is the most useful and best for meeting current informational needs,” said Shane Gray Dream Vacations franchise owner and vacation specialist, in press materials. “The program allows advisors to enter into a cache of lessons without spending extra time searching for what they are looking for in a library. It truly is an illustration of efficiency in learning.”
The Dream Vacations, CruiseOne and Cruises Inc. overall training program and online learning platform, The Learning Center, have won national awards in the travel industry, as well as the learning and development field. Travel advisors have access to more than 1,000 training modules that provide them with travel industry expertise, as well as hard and soft sales skills. Innovative, interactive and engaging trainings that feature real-life examples and a variety of levels offered based on where an advisor is on their business journey, gives Dream Vacations, CruiseOne and Cruises Inc. agencies a competitive edge.