In a letter to its agent partners, American Cruise Lines announced that it is offering agent partners’ clients the flexibility to manage their travel plans with its new Cruise with Comfort program.
Guests who opt in have the flexibility to cancel their cruise up to 24 hours before the cruise package is scheduled to begin and will receive cruise vouchers equal to 100 percent of all amounts paid. The program is offered to all new and existing bookings on cruises departing between March 9, 2020 and August 31, 2020.
American Cruise Lines’ CEO Charles B. Robertson stressed that travel advisor commissions will be fully protected on cruise vouchers issued. This ensures that advisors are compensated for their efforts during “this challenging time,” he wrote in the letter. “We are taking these steps proactively, to provide our guests flexibility in managing their bookings and to encourage anyone that is uncomfortable traveling to stay home. After speaking with hundreds of guests directly, I am relieved that the Cruise with Comfort program is putting so many minds at ease.”