Oceania Cruises has relaunched its travel advisor training platform under a new name— Oceania Insiders University (OIU)—with expanded content, updated modules and a more streamlined learning experience.
Formerly known as Oceania Cruises University, the free e-learning platform is designed to help travel advisors deepen their product knowledge and gain insights into what sets the brand apart. The upgraded system features a series of self-guided, interactive modules organized into three levels of coursework: Core, Bachelors and Masters.
Keeping Advisors Informed and Educated
Modules cover a range of brand pillars, including The Finest Cuisine at Sea, Award-Winning Itineraries, the Oceania Club Loyalty Program and Building Group Business. Each course is aimed at helping advisors better understand Oceania Cruises’ offerings and translate that expertise into stronger sales strategies and more personalized client recommendations.
“Travel advisors are vital to both our business and our guests, and with this e-learning platform, it ensures they excel at providing outstanding service,” said Brennan Quesnele, Senior Vice President of Sales and Trade Marketing for North America, in a media statement. “We encourage any advisor to leverage the continuing education provided within Oceania Insiders University so that they can build brand confidence and reap the rewards of certification.”
Advisors can complete courses at their own pace through three key learning steps:
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Engage with the Brand Story – Watch videos and complete interactive lessons to build foundational knowledge.
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Build Expertise – Dive deeper into Oceania’s product offerings to align them with client needs and travel styles.
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Sell with Certainty – Apply insights to increase confidence, bookings, and customer satisfaction.
The new streamlined modules empower advisors to expertly select the voyages that best fit guest preferences, leading to higher customer engagement and brand affinity. After completing all three levels and then making three bookings, advisors can earn up to $750 in gift card rewards.
Alongside the training modules available through Oceania Insiders University is the Oceania Cruises Travel Advisor Center. This trade tool features marketing brochures and materials, voyage calendars, a booking dashboard, details on how to locate the relevant Oceania Cruises sales team contact and a wealth of other resources.
For more information, log into oceaniacruises.com/advisor and click Oceania Cruises University.
