Due to continued travel restrictions, port closures, and surrounding global health concerns, along with the recent recommendation by the U.S. Centers for Disease Control and Prevention to extend the previously announced “No Sail Order,” Holland America Line is delaying the start of the Alaska, Europe, and Canada & New England cruise seasons through June 30, 2020. In addition, all 2020 Alaska cruises on Maasdam, Volendam, Oosterdam, Noordam and Westerdam and all 2020 Land+Sea Journeys are cancelled.
Your clients have two forms of compensation to choose from:
- Option #1—If they are paid in full, they may choose to defer a refund and instead receive a future cruise credit for 125% of the base cruise fare paid plus an onboard credit of $250 per person, which can be applied toward any future cruise(s) through December 31, 2021. Non-cruise fare purchases from Holland America Line will be refunded to the method of payment used for the original purchase.
- Option #2— If your clients do not choose the 125% future cruise credit plus $250 onboard credit per person, a 100% refund of all monies paid to Holland America Line will be reimbursed to the original form of payment. This includes Holland America Line’s FlightEase air, Cancellation Protection Plan, Holland America Line pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Holland America Line, and taxes, fees, and port expenses.
The above programs are not applicable to charter sailings. The internet portal dedicated to these options can be accessed by clicking here.
The deadline for your clients making these selections online is June 1, 2020. If they do not respond by June 1, they will be deemed to have elected the Option #1 above. Clients who select option 1 may cancel the future cruise credit at any time and the value, less the 25% bonus amount and $250 onboard credit per person, will be refunded.
For more information, go to hollandamerica.com.