Following the latest global guidelines surrounding Covid-19, Cunard is extending its operational pause up to (and including) July 31, 2020 for voyages on board Queen Mary 2 and Queen Victoria.
In addition, all 2020 Alaska sailings on board Queen Elizabeth, including voyages up until Sept. 8, 2020, are now canceled.
As the cruise line works through the evolving guidelines and restrictions in ports of call around the world, future itineraries may be subject to change and Cunard is also looking at how to phase their ships back into service
If you had a Cunard voyage booked that was due to depart prior to July 31, 2020, on Queen Mary 2 or Queen Victoria, or prior to Sept. 8, 2020, on Queen Elizabeth, you will receive a Future Cruise Credit for 125 percent. This will be applied to your guest account in the coming weeks and can be used for any new sailing up to March 31, 2022, that is booked before Dec. 31, 2021. Alternatively, your Future Cruise Credit may also be used to add an additional stateroom to an existing booking, or to upgrade an existing booking.
If you would prefer a 100 percent cash refund, fill out this form and Cunard’s Customer Contact Center will process your request. You’ll need your six character booking reference, which can be found on your booking confirmation or any other e-mail relating to your voyage. Please note, while the team is doing all they can to satisfy these requests promptly, it may take up to 60 days for your refund to appear. While we recognize this may be disappointing, we kindly ask that you bear with us and refrain from e-mailing or calling the line’s Customer Contact Center at this time.
Visit Cunard’s social media channels and website where they’ll post the latest updates and where you should find all the answers you’re looking for.