AIC Hotel Group continues to closely monitor the Coronavirus (COVID-19) landscape and is shifting their strategies as needed. Due to this global emergency and heightened travel restrictions across several countries, Hard Rock Hotel Cancun will temporarily close between March 30 and April 30, 2020. The hotel will reopen its doors and welcome guests on May 1.
If you have a client who is booked directly and is currently staying at the hotel with a check-out date past March 30 and has to depart sooner, the client will receive a voucher for a future hotel stay for the number of unused hotel nights. If this client booked through a Tour Operator, please contact your Tour Operator for their policy and next steps. The hotel staff is ready to assist customers as they make arrangements to return home safely.
Any guests with individual bookings who were scheduled to check-in to the hotel between March 30 and April 30, 2020 can reschedule their hotel stay for travel within one year from the original travel date, and will receive a free upgrade to the best available room category at the time of change in addition to one free night for every 3 nights paid. If this guest does not wish to reschedule, they can cancel without penalty.
Those with contracted groups should reach out to their sales contact to discuss any changes, or options available.
AIC Hotel Group will continue to keep a pulse on developments surrounding the coronavirus/COVID-19 global crisis and their hotels, while ensuring to keep you up to date.
In a press statement, AIC Hotel Group v.p. of global sales Ash Tembe says, “We know these last few weeks have been less than ideal as we continue to navigate in this extremely volatile time. Your relentless work and dedication to quickly and efficiently service our mutual clients has not gone unnoticed, and for that we would like to extend our most sincere thank you. As we continue to adapt and work together through this ever changing environment, our top priorities remain the safety of our mutual clients, our staff and partners, in addition to supporting you, our trusted travel advisors to the best of our abilities.”
For more information on the Coronavirus situation, visit Recommend’s Coronavirus Updates Center at recommend.com/coronavirus.