Virgin Hotels is making it easier to check-in to their hotels with their upgraded mobile app, Lucy.

Lucy is Virgin Hotels’ personal comfort assistant. Since their first hotel opened in Chicago in 2015, Lucy has looked after everything from temperature to ordering room service. Now, Lucy can even check guests in and act as the key to their Chamber.

Some of the new features in the upgraded app, including mobile key functionality and Chamber selection, are available to members of Virgin Hotels’ loyalty and preferences program, The Know. Members can avoid touching and keeping track of a plastic room key as Lucy can now check them in and unlock their Chamber.

For all hotel guests, Lucy can also control the lights from the palm of their hand. All Chambers have three new lighting themes: ‘Get Lit,’ a bright, master setting, ‘Get in the Mood,’ a dimmed, relaxed setting, and ‘Do Not Disturb,’ a dark setting for sleep.

Virgin Hotels understands that now, more than ever, comfort and peace of mind is crucial as people look to begin traveling again. These upgrades will enable guests to effectively socially distance and minimize the use of shared devices such as remotes and keys.

The updated mobile app is already in use in its Nashville property, which opened on July 1, and and its Dallas hotel, which recently reopened. All future hotel openings will also be compatible with the new mobile app offerings.

Visit Virgin Hotels to find out more by going to For more updates on new protocols, visit Recommend’s Safe Travels page. Stories about future travel can be accessed at #AmazingDaysAhead.