Now that St. Lucia has reopened its borders to travelers, Bay Gardens Resorts is ready to resume full operations on July 1 with heightened health and safety protocols set forth by the Ministry of Health and the Ministry of Tourism in place.
Sanovnik Destang, executive director of the island’s largest locally-owned and operated resorts said the steps taken by the hotel group surpass, in many instances, the government-prescribed protocols for screening and monitoring the health of staff and visitors during the destination’s phased reopening.
“Even before the new criteria for sanitization and social distancing were enacted by our government, we had taken specific steps to ensure that we operate in an environment to mitigate the spread of disease,” said Destang, who added that the over the past few months Bay Gardens has redoubled its commitment to providing an exceptional quality experience.
In addition to adhering to elevated sanitization standards, Bay Gardens has invested in training its staff, sharing additional guidance on health and safety, and building capacity to adapt to the new normal.
“Our operational future depends on our ability to debunk myths and restore confidence among our team members, guests and community,” said Destang, who assured that as Bay Gardens “resets, refocuses, and recreates,” new levels of customer service and performance will emerge.
The cleaning and sanitizing of public spaces, washrooms, restaurant tables and chairs, doors and doorknobs, beach and pool facilities, and the interior and exterior of hotel shuttles will increase in frequency. Guest rooms will also be thoroughly sterilized, and nonessential items such as pens, directories, note pads, and coffee and tea will be provided on request only.
The hotel properties, which include Bay Gardens Inn, Bay Gardens Hotel, Bay Gardens Beach Resort & Spa, Bay Gardens Marina Haven, and Water’s Edge Villas by Bay Gardens Resorts, have increased the temperature of the water used to clean soiled linen, and ultraviolet disinfection lights will be deployed to inspect vacant rooms and newly cleaned public spaces.
Social distancing will be in place for shuttles, restaurants, the front desk, the pool and the beach, and contactless sanitizers will be positioned in high-traffic areas. An in-house nursing station to conduct temperature and symptom checks for guests and team members will be available at each property, each of which is in close proximity to a medical center and a respiratory clinic.