Paradisus by Melia has debuted The Reserve, a brand-wide upgraded guest experience within each Paradisus location that combines the services that were previously known as Royal Service and Family Concierge. Paradisus has merged these separate services together to form an immersive vacation experience for adults, families and groups.
The Reserve offers the highest accommodations within each resort, featuring suites with the latest technology and luxurious amenities, and most premium service within the brand, featuring exclusive amenities and curated VIP services. Guests who book The Reserve have access to private check-in and check-out, personalized in-room aromatherapy, custom turndown service, individual assistance with priority reservations for activities and restaurants, private pool and beach club access with customized service, and access to special curated events throughout the resort, such as special culinary events and glamping on the beach.
The Reserve offers both adults-only and family-friendly options. Adults have access to areas within each resort solely for adults including an exclusive restaurant, lounge for check-in and check-out, pool and beach areas.
“2021 is an exciting time for Paradisus by Melia,” said Andre Gerondeau, Chief Operating Officer for Meliá Hotels International, in a press release statement. “As we welcome back our guests under the Stay Safe with Melia program, they will also have the opportunity to experience this special, elevated guest experience through The Reserve. Also this year, we debuted a new wedding and romance program, Romance by Paradisus, offering our guests refreshed packages to experience love at our resorts.”
In addition to these brand-wide upgrades, Paradisus has also made changes to its Riviera Maya location. Paradisus Playa del Carmen has renamed its family-friendly section of the resort—what was previously Paradisus La Esmeralda, will now be known as Paradisus Playa del Carmen. This section of the resort features 506 spacious suites, including 188 The Reserve rooms; 68 of the 188 Reserve suites are swim-up suites with direct access to private pools. In addition, the resort features a Kids Zone with supervised activities for kids up to 14 years old, playground and tropical-themed water park with three swimming pools, giant water buckets and five slides for kids of all ages. Paradisus Playa del Carmen guests will also have access to 11 restaurants and eight bars.
The adults-only section of the resort will remain Paradisus La Perla, featuring 393 spacious suites, including 150 Reserve rooms. Fifty-eight of the 150 Reserve suites are swim-up suites with direct access to private pools.
Guests at both resorts will be able to book The Reserve and receive upgrade accommodations and exclusive services and amenities, along with access to an adults-only pool and adults-only beach. In addition to the 11 restaurants and eight bars that are open to all guests, there are six restaurants and six bars for adults only.
Resorts currently open for guests include Paradisus Los Cabos, Paradisus Playa del Carmen, Paradisus La Perla, Paradisus Cancun and The Grand Reserve at Paradisus Palma Real. Paradisus Palma Real will reopen on June 10, 2021.