The Scenic Group has announced the suspension of all river and ocean cruises, as well as all land tour operations, until Aug. 31, 2020 as part of its ongoing response to the COVID-19 pandemic.
The suspension will apply to Scenic Luxury Cruises & Tours, Emerald Cruises and Evergreen Cruises & Tours. Additionally, Scenic Eclipse sailings will be suspended through Sept. 30, 2020.
“Our top priority is to ensure that our guests and crew are able to travel safely before we resume operations. Although we see some easing of national lockdowns and progress being made on COVID-19 measures, the restrictions on travel still vary considerably from country to country, making it difficult to navigate,” said Rob Voss, COO for The Scenic Group, in a press release statement. “There is also a need for the further development of industry-wide health protocols that will truly work. Suspending operations through Aug. 31, 2020 just makes sense as it allows more time for those protocols to be developed and gives our guests enough notice to better plan for their future travels.”
The Scenic Group is offering booked guests flexible Future Travel Credits valued at 110 percent of monies paid on any affected river and cruise booking and 100 percent of monies paid on any affected land tours, including Egypt. Guests will be able to apply the Future Travel Credits on any new or existing booking on any of the brands (Scenic Luxury Cruises & Tours, Scenic Eclipse, Emerald Cruises and Evergreen Cruises & Tours) thru June 30, 2023 and the Future Travel Credit is fully transferrable to another guest. Should a guest be unable to travel by June 30, 2023, they will be given a cash refund equal to the amount that was paid.
The Scenic Group is also committed to protect travel advisor commissions on bookings for suspended cruises that have been paid in full and for the total amount of the Future Travel Credits.
Full details of the Scenic cancellation policy are outlined here for the U.S. and here for Canada; while the Emerald cancellation policy can be found here for the U.S. and here for Canada.
