Print Friendly, PDF & Email

Global hospitality group Accor has launched ‘ALL Stay Well,’ a new wellbeing platform for the North & Central America region.

The new program coincides with Accor’s strategic partnership with AXA to provide medical support to guests at Accor properties worldwide.

ALL Stay Well launches with a focus on the care and safety of guests and employees through the prevention of COVID-19. Phase one of the integrated program includes stringent new health & safety standards focused on 20 key touchpoints throughout the guest and employee journey.

“For more than 130 years, our loyal guests and employees at Accor properties across North & Central America have entrusted us with their care and safety. We have a longstanding tradition of setting new benchmarks for excellence in our industry and today is no different,” said Heather McCrory, CEO, Accor North & Central America in a press release statement. “As we navigate through this unprecedented moment in our history, we remain deeply committed to the wellbeing of our Accor family. Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. Today, this means partnering with top experts, investing in research and insights, and rolling out new standards of safety, enhanced protocols and procedures which address our new reality— travel in a world with COVID-19.”

The program has oversight by a team of expert advisors, including Bureau Veritas, a world leader in hygiene & cleanliness inspection; Dr. Amesh Adalja, senior scholar at the Johns Hopkins University Center for Health Security & fellow with the Infectious Diseases Society of America; and Ruth Petran, Ph.D., CFS, senior corporate scientist, food safety and public health, for Ecolab, global leaders in cleaning and hygiene.

All Accor hotels must apply the global and regional standards of the program’s ALLSAFE Cleanliness label, and be audited either by the group’s operational experts or third-party auditors to achieve the label. A comprehensive, hands-on safety & hygiene training program will also be rolled out to ensure all employees worldwide will have the skills and education necessary to protect themselves and all who visit the Group’s hotels.

The company’s strategic partnership with AXA, a global leader in insurance, is aimed at providing medical support to guests across 5,000 Accor hotels worldwide. Accor guests will benefit from AXA’s most recent advances in telemedicine through free access to medical teleconsultations, as well as access to AXA’s extensive medical networks, with tens of thousands of licensed healthcare professionals.

“Though it is impossible to know what tomorrow holds, please be assured that we are looking ahead, to ensure that our valued guests and employees will always be looked after with the highest degree of care and comfort,” adds McCrory. “When you feel comfortable traveling again, we invite you to stay well with ALL.”

For more information visit the interactive resource website at