Pleasant Holidays has updated its cancellation policies, eliminating fees on reservations made across its portfolio when canceled up to four days before departure.
The move builds on the company’s existing zero brand cancellation fees for bookings within the continental U.S. and Canada, which allow cancellations at any time, as well as zero change fees across all destinations.
The policy change coincides with a brand refresh aimed at streamlining the experience for travel advisors. Updates include a revamped website at pleasantadvisor.com, elevated service levels and a modernized look across marketing channels designed to support advisor sales and client engagement.
“We are laser‑focused on creating changes that positively impact our travel advisor partners, enabling them to sell with ease and peace of mind,” said David Hu, President & Chief Executive Officer, A | T CollectiveSM. “This latest initiative reflects our commitment to the travel advisor community and our continued investment in policies, resources and service levels that make working with Pleasant Holidays an effortless experience that empowers travel advisors at every step.”
New Website For Advisors
The updated site features a cleaner design and a new navigation structure intended to help advisors find and book offers more efficiently. A key enhancement is the ability to see applicable promotions directly within individual hotel listings, as well as on destination pages. Once selected, offers remain visible throughout the booking flow, giving advisors and their clients clarity that the correct promotion is being applied.
Pleasant Holidays has also expanded the platform’s business-building tools. Advisors can now access searchable resources—including social media content, sales flyers and on-demand webinar training. The company plans ongoing enhancements in technology, policy, and service to further improve the advisor experience.
For more information, visit pleasantadvisor.com.
