ALTOUR Launches Health & Safety Hotline

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Business travel management company ALTOUR has launched a new Health & Safety Hotline to provide its customers with expert health and safety mitigation advice.

The new service is available exclusively to ALTOUR clients and is powered by Exlog Global. It offers round-the-clock worldwide support to business travelers and corporate travel managers who need guidance or action on health and safety issues that occur before or during work travel.

“While risk has always existed, the current pandemic has made it clear that corporate travel has its own unique needs,” said Alexandre Chemla, CEO of ALTOUR. “As the economy opens, and companies restart their travel programs, they are dealing with unprecedented issues that require real-time answers regarding health and safety throughout the traveler journey. And of course, healthy and safe travel goes beyond COVID-19, which is why we designed a more comprehensive solution to manage any traveler concerns related to health and safety. ALTOUR clients will never feel alone while on the road thanks to this easily deployable hotline.”

The ALTOUR Health & Safety Hotline is staffed 24/7 and can be accessed via phone, e-mail or SMS. It is designed to be used proactively or reactively when there are travel issues such as a meeting planner who wants to plan for how to safely social distance during an upcoming conference; a travel manager looking for guidance on whether physical security is necessary for their employees traveling to a specific location; a corporate traveler who gets into a car accident on a business trip and needs help navigating emergency care and notifying the car rental company; or a business traveler who may have recently vacationed in a COVID-19 hotspot and wants guidance on whether they need to quarantine or can return to the office.

“There is no better time to offer our clients this service,” said John Rose, chief risk & security officer at ALTOUR. “Most institutions — unless they are the largest of the large — do not have an in-house team to assist with these types of problems. The ALTOUR Health & Safety Hotline gives our clients access to top experts in security, risk management, and health and safety. There is no need to make that large investment because we have done it for them with this hotline. For the corporate traveler, the ALTOUR Health & Safety Hotline is just a phone call, e-mail or text away.”

Beyond the current pandemic, the ALTOUR Health & Safety Hotline offers counsel on a variety of other health issues, geopolitical concerns, security matters, and risk mitigation for corporate travel.

For more information, visit For more agent tools you can use, click here. And, for intel on new health and safety protocols, visit New Protocols, Safe Travels.