The CEO of Wynn Resorts hopes to see the Las Vegas Strip slowly begin to reopen in May. When it does, there will be extensive health and sanitation precautions in place.
The resort, that was the first to close as the Coronavirus COVID-19 pandemic spread, has developed a comprehensive health safety program that it is putting in place to prepare for its re-opening. A team of leading medical and public health professionals helped create the program based on the most effective health safety practices available.
“When we decided to be the first to close in Nevada, before the state required the closure of casino resorts, we did it with a heavy heart but knew it was in the best interest of our employees and community. We also understood that asking 15,000 employees to stay home during the pandemic is challenging. We chose to pay all our full-time and part-time employees for 60 days through May 15th including an estimate for tips they could earn during the closure. It is costing us approximately $3 million per day or $180 million for two months,” said Matt Maddox, chief executive officer, Wynn Resorts in a statement.
Some of the measures that Wynn will have in place to make sure its guests and employees remain safe as it reopens include:
Thermal Cameras – Points of entry will be limited to allow security teams to conduct non-invasive temperature checks utilizing thermal cameras. Anyone with a temperature over 100.0°F will be taken to a private area for a secondary temporal temperature screening. Employees or guests confirmed to have a temperature over 100.0°F will not be allowed entry to the property and will be directed towards appropriate medical care.
Physical Distancing – Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property. Restaurant tables, slot machines and other physical layouts will be arranged to ensure appropriate distancing. Employees will be reminded not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other employees whenever possible. All resort outlets will comply with, or exceed, local or state mandated occupancy limits.
Hand Sanitizer – Hand sanitizer dispensers, touchless whenever possible, will be placed at key guest and employee entrances and contact areas such as driveways, reception areas, hotel lobbies, the casino floor, restaurant entrances, meeting and convention spaces, elevator landings, pools, salons and exercise areas.
Signage – There will be health and hygiene reminders throughout the property including the proper way to wear, handle and dispose of masks. Table game electronic signs will also be used for messaging and communication.
Hand Washing – All Wynn employees have been instructed to wash their hands, or use sanitizer when a sink is not available, every 60 minutes for 20-seconds.
Personal Protective Equipment (PPE) – Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance.
The Guest Journey Guest Arrival – A security officer will greet each visitor to the resort. Visitors will be screened and asked to use hand sanitizer and to wear a mask which will be provided by the resort.
Valet, Taxi or Ride Share – Guests will enter the resort through doors that are either propped open, are automated or manually operated by an employee. Employees will not open the doors of cars or taxis. Guests requesting bell service will be assisted and the bell cart will be sanitized after each guest is assisted. Valet services will be suspended until further notice.
Hotel Guest Elevators – An employee will be present to sanitize the button panels at regular intervals, at least once per hour. No more than four guests will be permitted per elevator.
Guest Sanitation Amenities – Each guest will receive an amenity bag during check-in containing masks, hand sanitizer and a COVID-19 awareness card. A spray bottle of sanitizer or wipes will be provided in each room for guest use.
Public Spaces and Communal Areas – The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, escalator and stair handrails, casino cage counters, gaming machines, gaming tables, gym equipment, dining surfaces and seating areas.
Guest Rooms – Industry leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring. The existing Amazon Alexa units allow for touchless control of key features including drapery, air conditioning and lighting.
Restaurants and Bars – Restaurants and bars will reduce seating capacities to allow for a minimum of six feet between each seated group/party of guests.
Slot Operations – Slot machines will be turned off and/or reconfigured with the chairs removed to allow for physical separation between guests. Casino Supervisors and managers will ensure that guests do not congregate around slots.
Table Games Operations – Table games will have chairs removed and every other table will be open. Casino Supervisors and managers will ensure that guests do not congregate in groups.
Retail Spaces – In coordination with our retail partners and tenants, guest occupancy limits will be enforced to allow for appropriate distancing at our owned and leased retail spaces.
Pools – Pool seating will be configured to allow for at least six feet of separation between groups of guests. For more information, go to wynnlasvegas.com.
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