Palladium Hotel Group is giving family travelers the VIP treatment with its Family Selection program now available at the Grand Palladium Vallarta Resort & Spa in Riviera Nayarit and at the brand-new Grand Palladium Costa Mujeres Resort & Spa in Costa Mujeres.
Designed to ensure that both parents and children enjoy their vacation to the fullest, the enhanced personalized service offered through the Family Selection program begins the moment a family arrives to the hotel with around-the-clock check-in at a private lobby. Family Selection at the Grand Palladium Vallarta Resort & Spa occupies two buildings, totaling 95 Master Junior Suites. At the Grand Palladium Costa Mujeres Resort & Spa, there are 46 Family Selection Master Junior Suites, 30 Family Selection Loft Suites, and four Family Selection Ambassador Suites.
In their suites, families will be treated to exclusive amenities such as 24-hour room service, unpacking/packing services, and more. It’s also here where the kids—affectionately referred to by the properties as the “Family Bosses”—will be treated like true royalty. Special kid-friendly amenities include mini bathrobes and slippers, a prepared bubble bath with water toys, cookies and milk turndown service, a personalized mini-bar with special beverages, in-room video games upon request and more. Beyond the guestroom, children and teens have access to enriching activities that are exclusive to the Family Selection area such as an entertainment zone with video games, cooking classes, and special arts & crafts activities.
As families settle in and continue to explore the resorts, they’ll find even more additional perks for Family Selection guests including exclusive access to The Nest, a private restaurant and bar, a separate pool with waiter service, a reserved area on the beach, priority reservations in restaurants and complimentary access to the hydrotherapy area of Zentropia Palladium Spa & Wellness center. With many activities to choose from, both children and adults have direct access to a Family Host who can assist with restaurant reservations and special requests.
“Our Family Selection program allows the entire family—from the parents to the Family Bosses—to relax and focus on enjoying their vacation,” says Pilar Arizmendi-Stewart, v.p. of sales and marketing, the Americas at Palladium Hotel Group. “Family Selection is just one of the many ways that our Grand Palladium Hotels & Resorts brand caters to this important audience.”
For more information, visit palladiumhotelgroup.com/en.