Q&A with Frank Maduro, All Inclusive Collection

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All Inclusive Collection

The All Inclusive Collection is stepping up its game in Mexico and the Dominican Republic with revamped offers and a bevy of perks for travelers staying at these Hard Rock Hotels. We caught up with the All Inclusive Collection’s VP of Marketing, Frank Maduro, to find out more about these hotels and what your clients can expect from a stay at an all-inclusive Hard Rock Hotel.

Lane Nieset: What makes the All Inclusive Collection hotels stand out from others in Mexico and the Caribbean?

Frank Maduro: We own and operate the only all-inclusive Hard Rock Hotels in the world, with three locations in Mexico and one in the Dominican Republic. When guests stay at one of our hotels, they indulge in a one-of-a-kind vacation experience, complete with premier service, delicious food, and unique activities such as our Little Big Club and the popular Sound of Your Stay music program, found exclusively at our properties. Additionally, guests can take advantage of our Limitless $1,800 Resort Credit promotion, which adds immense value to their vacation, allowing them to fully enjoy all of our amenities. Hard Rock is a known and trusted global brand and the experience we offer is unlike any other—the vibe, the music and the expansive collection of memorabilia all help create an unforgettable stay.

LN: What can guests staying at these properties expect? 

FM: Guests can expect a premium, high-end vacation experience with a rock ‘n’ roll twist. Music is at the heart of the Hard Rock brand, and we embrace this in all aspects of our hotels, from the moment you check in until the time you check out. Our year-round entertainment programs bring renowned artists to our properties for multi-day events that are unique to the all-inclusive Hard Rock Hotel experience. We offer something for everyone: families, couples, groups and weddings. Our hotels are designed to meet the needs and expectations of our diverse clientele to create an all-day, all-night and all-included experience.

LN: Why should travel agents recommend these hotels?

FM: Each all-inclusive Hard Rock Hotel is located in very desirable destinations that have long been loved by visitors from around the world. The value we add to the vacation experience with our Limitless Resort Credit program and various year-round promotions are also great selling points. Additionally, travel agents have the chance to personally benefit from working with us via our Amplified rewards program. This program allows participating agents to create a customized platform to sell our properties, as well as provides them with copious benefits such as exclusive promotions, personalized marketing material and more. Agents can also feel secure that they have 28 years of a service-minded organization behind them with every step of the sales process, in addition to our field sales force—one of the largest in the industry—who work alongside our valued travel partners.

LN: Can you tell us about the new level and offer for the $1,800 resort credit? 

FM: Our new Limitless $1,800 Resort Credit promotion allows guests to take advantage of amenities such as tours, our Rock Spa, POSH Beauty Salon, golf, and more with no cut-offs per day, no coupons and no limits on any service. The combination of options is unlimited and the longer guests stay at one of our properties, the more resort credit they can get—up to $2,500 for 12 nights or more. When you combine this with our Kids Stay Free promotion and our exclusive Colin Cowie Wedding Collection, an all-inclusive Hard Rock Hotel vacation is truly an impressive value added experience.

The resort credit is available for bookings of three nights or more, now through Dec. 15, 2014 for travel through Dec. 23, 2014. For 3-night stays, guests receive a $500 credit that can be applied to one of three categories: Pure Limitless Resort CreditLimitless Resort Credit or Unlimited Golf. Meanwhile, a 7- or 8-night stay earns $1,800.

For more on the All Inclusive Collection, call (888) 680-7625 or visit hardrockhotels.com/all-inclusive. For more on Hard Rock, see Rockin It In Vallarta from the August 2013 issue.