The Scenic Group announced it will temporary suspend all European river cruise operations on its Scenic Luxury Cruises & Tours, Emerald Cruises and Evergreen Cruises & Tours brands until April 30, 2020 as part of its ongoing response to the COVID-19 pandemic situation. SE Asia river cruises are suspended for the remainder of their season, which ends mid-May.
Jayne O’Brien, managing director, Scenic Group USA said in a press statement, “With the news of increasing COVID-19 cases in countries around the world, the health and safety of guests and crew is our primary focus. We will continue to ensure they come first and foremost in all our decisions.”
For guests whose river cruise departures are within this period of suspended operations, the Scenic Group is offering the choice of either a Future Travel Credit valued at 125 percent of the booking, or the option of a refund for the value of the amount paid. Guests choosing a Future Travel Credit will have up to 24 months to travel on a Scenic Group river cruise. All change fees have been waived.
The Scenic Group is also committed to protect travel advisor commissions on bookings for canceled cruises that have been paid in full and for the total amount of the Future Travel Credits—whether the guest takes a refund or Future Travel Credits.
Full details of the cancellation policy are outlined at scenicusa.com/coronavirus-update and emeraldwaterways.com/travel-advisory.
For up-to-date information on the Coronavirus epidemic, check out Recommend’s microsite at recommend.com/coronavirus.