Originally slated to start its 2020 season on April 13, due to the spreading COVID-19 coronavirus, the Rocky Mountaineer is delaying its start date until at least May.
Guests on suspended departures will receive a credit valued at 110% of their original booking to be used for travel by the end of the 2022 season. Resumption dates of Rocky Mountaineer’s operations will be assessed in accordance with travel mandates from global and Canadian governments.
“Along with the rest of the tourism industry, we have been watching the immeasurable global impact of COVID-19. These are challenging times for the world and, while we were hopeful for the start of this season, we have no choice but to suspend all routes for the time being. The situation is a difficult one, but the delay is in consideration of the wellbeing of our guests, team members, and wider community,” said Steve Sammut, president and chief executive officer of Rocky Mountaineer, in a statement.
“We will be offering guests flexibility to rebook their trips and have made these changes to provide travelers with assurance they can postpone their trip to be enjoyed at a time that works best for them. As a 30-year-old Canadian-based business, we are confident that we will all get through the impact of this unprecedented situation together. Travel and tourism will be a critical part of helping the Canadian economy recover, and we thank our partners, guests, and team members for their support during these challenging times.”