Sea Cloud Cruises is showing its support for sales partners and travel agencies by paying a lump sum of $50 for all bookings that the shipping company had to cancel due to the coronavirus pandemic.
The regulation will apply retroactively to all bookings cancelled since mid-March. As many of Sea Cloud’s partners lost their commissions over the last few months, due to commissions being due upon the commencement of the trip and not at the time of booking, the company wants to support its partners impacted by its departures being cancelled until the end of June.
To facilitate new bookings for the coming voyage year, the cancellation conditions have also been adjusted. Guests can cancel up to six weeks prior to the start of the cruise, and only incur a processing fee of $25 pp, for all departures until Dec. 31, 2021. Bookings can therefore be made now without risk.
“In contrast to almost all other cruise companies, who weren’t refunding guests, it is a matter of course for us to repay customer monies within 14 days. Vouchers were never an option for us,” says Daniel Schafer, managing director of Sea Cloud Cruises, in a press release statement. “Even if the timely reversal of the transaction is of course in the interest of the customer, there is unfortunately no room for goodwill in the case of lost commissions as a consequence. Many discussions have shown that every dollar counts. We have therefore decided that retroactively from mid-March, we will pay a fixed amount of $50 for every booking we had to cancel due to the coronavirus. We know this doesn’t replace the cancelled commission, but it was important to us to make a contribution to our partners.”
For more information visit seacloud.com.