The Fairmont Mayakoba and Rosewood Mayakoba, located in Mexico’s Riviera Maya, are set to reopen for guests under comprehensive health and safety plans.
The Fairmont Mayakoba is poised to reopen on Jun. 15, 2020, following a soft-opening that took place on Jun. 8.
The resort will be reopening under new operational standards developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens, including COVID-19. The standards were created with oversight from Bureau Veritas, a world leader in testing, inspections and certification; Dr. Amesh Adalja, senior scholar at the Johns Hopkins University Center for Health Security & fellow with the Infectious Diseases Society of America; and Ruth Petran, Ph.D., CFS, senior corporate scientist, food safety and public health, for Ecolab, global leaders in cleaning and hygiene.
“The hotel’s top priority remains the safety, care and wellbeing of our Fairmont Mayakoba family. Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are,” said Robert-Jan Woltering, area general manager for Fairmont Mayakoba in a press release statement. “Today, this means keeping our guests and employees safe by preventing the spread of COVID-19—partnering with top experts to implement new standards of safety and enhanced operational protocols and procedures, which are among the most stringent in the hospitality industry.”
Safety measures in place under the new standards include physical distancing; mandatory screening for all guests and employees, which may include a temperature check; masks provided to guests and worn by all employees; a 48-hour “settling period” for occupied rooms post-departure; increased frequency of cleaning & disinfecting, with a focus on high-touch points; and continued use of EPA registered disinfecting chemicals, proven effective in preventing the transmission of COVID-19. Hands-on training for all employees, a dedicated on-property rollout committee and a formal audit program, validated under the global ALLSAFE Cleanliness label, will ensure initial and continued compliance. For more information visit ALLStayWell.com.
Flexible rates are available for booking, allowing change or cancellation up to 24 hours in advance of arrival. For guests who have booked a non-flexible rate directly with Fairmont Mayakoba for travel through June 30, 2020, the hotel has adopted more flexible modification and cancellation policies to help guests and clients shift their travel plans as needed. For more information visit fairmont.com/mayakoba-riviera-maya.
The Rosewood Mayakoba has been closed since early April but was able to retain all its full-time staff members to support the community. It has announced its reopening on Monday, June 8, under guidelines set forth by Rosewood Hotels & Resorts’ Commitment to Care, a comprehensive global health and safety program.
“Our mission at the resort to provide heartfelt hospitality rooted in emotional connectivity has been our beacon during this time of uncertainty. Despite the challenges of the closure, we have created a special bond together taking care of not only the property, but of our people who are the most valuable,” says Daniel Scott, managing director and regional v.p. in a press release statement. “While we are going to have to recalibrate some of our traditional offerings during this initial phase of reopening, Rosewood Mayakoba remains one of the most pristine destinations in Mexico with so much to enjoy, and we are ready for and look forward to welcoming new and returning guests to their emerald oasis!”
To celebrate its reopening, the resort has announced several offers including the Suite Sojourn, where guests can receive a fourth night free with every three consecutive nights booked, as well as a daily $100 resort credit. The offer is available Jun. 8 to Dec. 20, 2020.
The Summer at Rosewood offer is available to guests booking a newly renovated Lagoon Studio Suite and includes a daily $100 resort credit, complimentary continental breakfast, a guided excursion, 20 percent off on roundtrip airport transfers and 20 percent off treatments at Sense, A Rosewood Spa. It is available Jun. 11 to Oct. 31, 2020.
While the Family Time offer includes a complimentary fifth night, a daily $100 resort credit, complimentary meals for children under 12, an exclusive welcome amenity and more. The offer is available Jun. 8 to Sep. 7, 2020.
During the month of June, limited facilities and services will be available to guests. As the global health situation continues to improve and as permissible by local authorities, Rosewood Mayakoba will update its website as additional facilities and services reopen.