Dream Hotel Group Announces Reopening of Some U.S. Properties

Dream Hotel Group, home to Dream Hotels, Time Hotels, Unscripted Hotels, The Chatwal and new By Dream Hotel Group brands has opened six of its iconic lifestyle hotels, including Dream Nashville; LA’s Dream HollywoodDream South BeachThe Time NyackUnscripted Durham; and Heritage House Resort & Spa in Mendocino County, CA. 

Additionally, in New York City, three of its most celebrated rooftops and outdoor dining experiences have reopened and are now accepting reservations, including: at Dream Midtown – PHD Terrace reopened for food and drinks on July 2, and Serafina Broadway is open for take-out, delivery and sidewalk seating; at Dream Downtown – The Beach pool deck and cafe reopened on July 15, and PHD Rooftop Lounge reopened on July 23; and at The Time New York – Serafina is open for take-out, delivery and sidewalk seating. Dream Hotel Group expects to announce additional hotel reopenings soon.

Dream Hotel Group
Poolside at the Dream Hollywood.

As a “thank you,” Dream Hotel Group is now offering guests up to 20% off future stays at all locations in the United States when they book directly using promo code BDIRECT20. Offer ends Aug. 31, 2020.

Dream Hotel Group is ready!” said Dream Hotel Group CEO Jay Stein in a press release statement. “We are thrilled to reopen our doors and safely welcome guests back to experience the forward-thinking design, bespoke service and cultural programming for which our hotels, restaurants and bars are known. While much of the world has changed, our goal remains the same—to deliver a safe and memorable experience for our guests—and that is what we plan to do.”

Dream Hotel Group
Bird’s-eye view of the Dream South Beach.

In preparation for reopening, Dream Hotel Group developed a comprehensive health and cleanliness plan for all of its hotels, restaurants and bars that supplements the American Hotel & Lodging Association’s Safe Stay guidelines and is based on recommendations and requirements of the Centers for Disease Control (CDC), World Health Organization (WHO), U.S. Department of Health (DOH), U.S. Department of Labor (DOL), U.S. Food and Drug Administration (FDA), and other federal, state and local agencies, as well as information from the National Restaurant Association, cleaning product suppliers and other partners to minimize risk and enhance the safety for guests and associates.

Dream Hotel Group
Lobby of the Dream Nashville.

A few of the enhanced safety standards and technologies guests can expect to see include: mandatory face coverings for all guests, visitors and staff throughout the hotel’s public spaces; extensive cleaning and sanitizing measures; hand sanitizer stations widely available in high traffic areas; increased frequency of cleaning and disinfection of high touch surfaces including elevator buttons; mandatory temperature checks and health screenings of all staff and vendors prior to entering the premises; new physical distancing guidelines; reconfigured public spaces allowing for proper physical distancing; contactless check-in and check-out at most hotels; no-touch payment options; no-contact food ordering and delivery; amplified employee training programs; the use of personal protective equipment and more.  

“Nothing is more important than the health and safety of our guests, our associates and our communities. At Dream Hotel Group, we have been working tirelessly to develop new health and safety protocols and procedures to prepare our hotels for reopening, and we are eager to welcome guests back when they are ready,” added Stein. “We know our guests will want to travel again. We know they want to eat, drink and celebrate out again. And we want to give them peace of mind when they do. Now, with new guidelines in place, our guests can enjoy the excitement of travel, dining and nightlife with the comfort and confidence of knowing that we have addressed all the important touch points to minimize their risk and enhance their safety. As the world continues to reopen, we want to remind travelers near and far that Dream Hotel Group is here, cleaner and safer than ever before.” 

Dream Hotel Group
Poolside at the Unscripted Durham.

Due to new safety measures, some hotel facilities, services and amenities may differ from what is listed online or may be currently operating in a limited capacity. For the most up to date information on what services and amenities are currently available, as well as property-specific health and safety plans and FAQs, visit the “Covid-19 Update” page linked at the top of each hotel’s website.

Hotels Reopening Soon
Accepting reservations Aug. 10: Dream Downtown (NYC)

Accepting reservations Sept. 1: The Chatwal New York; Dream Bangkok; Dream Midtown (NYC); and The Time New York

Accepting reservations Oct. 1: Dream Phuket Hotel and Spa

For the latest hotel updates, including reopening plans for all Dream hotel Group locations, as well as the hotel group’s health and safety protocols, visit dreamhotelgroup.com/covid.html. Dream Hotel Group health and safety infographic is also available for download here (PDF)

For more booking inspiration, visit #AmazingDaysAhead.