American Cruise Lines (ACL) had originally planned to start sailing again at the end of June, but with the ongoing fluid situation due to COVID-19, that has shifted to August.
ACL has cancelled its Grand New England cruise, and its first cruises in U.S. regions will now take place in August and will include Mississippi River, East Coast, West Coast and Pacific North West sailings.
Additionally, ACL offers flexible new options and agent-friendly policies for bookings impacted by COVID-19. When cruise vouchers are selected, the cruise line’s Travel Advisor Assurance Plan will protect 100 percent of travel advisor commissions for bookings impacted by the pandemic. Commissions will be paid based on the original sailing date for any payments made towards commissionable items.
American Cruise Lines is also offering the Cruise With Comfort option, which provides flexibility for all new and existing bookings on cruises departing through Dec. 31, 2020. Guests who select this offer will have the ability to cancel for any reason up to 24-hours prior to the start of their cruise package, and will receive cruise vouchers equal to 100% of the amounts paid. Vouchers issued must be used for travel before Dec. 31, 2021.
Additionally, guests with an active reservation that has been suspended by American will have the option to receive a full money-back refund or cruise vouchers equal to 125% of all amounts paid.
For more information on the Cruise With Comfort option, click here. For information about American Cruise Lines’ COVID-19 operating protocol, click here. And for an update on current sailings, click here.
